Frequently Asked Questions (FAQ)
What is Bazaarly?
Bazaarly is a digital marketplace where you can discover the unique products of the Grand Bazaar and communicate directly with sellers.
How can I buy a product?
Once you find a product you like, you can directly message the seller through the app to discuss details and negotiate the price.
I forgot my password, how can I reset it?
You can send a password reset link to your email by clicking the "Forgot Password" link on the login screen.
What languages does the app support?
We currently support English, Turkish, Russian, and Arabic. Real-time translation is also available during messaging.
How can I delete my account and data?
You can permanently delete your account and all associated data:
• Bazaarly (Customer App): Go to Profile > Settings and select the "Delete Account" option. Your account and data are deleted immediately.
• Bazaarly Satıcı (Seller App): Send a deletion request to support@bazaarly.com from the email address registered to your store. Requests are processed within 30 days.
Data that is deleted: your account details (name, surname, email address, phone number), in-app messages and conversations, product listings and product photos, favorites and reviews.
Data retention: the data listed above is permanently deleted within 30 days of your request. Records we are required to keep under applicable tax and commercial law (e.g. transaction records) may be retained for the legally required period, after which they are deleted as well.